Laura Fattarelli

Laura Fattarelli is a seasoned professional with extensive experience in customer support and management. Currently serving as a Senior Customer Happiness Manager at Holidu since October 2021, Laura is responsible for high-level customer support in both B2C and B2B sectors, focusing on complaint resolution and account management. Prior to this role, Laura operated as a Freelance Translator and worked as an E-commerce Specialist at Webhelp, where responsibilities included after-sales support for a leading tech brand. Laura has also gained valuable experience as a Vendor Support Associate at Amazon and as a Customer Service Executive for Booking.com. Previous roles include working as a Traffic Manager at Vertigo Media and a Front Office Representative at Università degli Studi di Verona. Laura holds a Laurea Magistrale in Editoria e Giornalismo and a Bachelor's degree in Communication Sciences from Università degli Studi di Verona.