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Melanie Lewis Carsjens

Director Shore Excursion Operations & Product Development at Holland America Line

Melanie Lewis Carsjens is an experienced professional in shore excursion operations and product development, currently serving as the Director of Shore Excursion Operations & Product Development at Holland America Line since February 2023. Previously, Melanie held the position of Senior Manager of Shore Excursion Product Development & Operations Europe at HA Group from April 2021 to January 2023 and worked as the Shore Operations and Product Development Manager at Holland America Group from February 2017 to April 2021. In these roles, Melanie managed and evolved tour programs across three major cruise lines in over 130 ports worldwide, with a focus on Northern Europe, the Baltic, and Africa. Melanie's earlier experience at Holland America Line from 2007 to 2017 included positions as Shore Excursion Manager and Shore Excursions Corporate Destination Trainer, where leadership and program management were key responsibilities.

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