Hollard Insurance Australia
Chris Walker has extensive experience in customer experience and claims management within the insurance industry, currently serving as a Customer Experience Change Manager at The Hollard Insurance Company Australia since March 2014. Walker has progressively advanced through roles as a Senior Customer Experience Analyst, Customer Experience Analyst, Customer Relations Officer, Client Manager for Home Claims, and Claims Lodgement Consultant, focusing on enhancing customer service, resolving disputes, and streamlining claims processes. Prior to this, Walker worked as a Sales Agent at Open Colleges and as a Course and Career Advisor and Relationship Coordinator at Christians Against Poverty Australia. Walker holds a BA Hons in Management with Marketing from Robert Gordon University, attained between 2005 and 2009.