David Molyneux-Johnson

David Molyneux-Johnson is an accomplished customer service and operational management professional with extensive experience in leading large teams. Currently serving as the Customer Service Centre Manager at Home Group, David provides leadership to a team of 100 colleagues and 6 managers, focusing on delivering operational excellence and consistent customer outcomes. Previously, at Barclays, David held multiple leadership roles, including Contact Centre Manager for Sales and Wealth Clients, where responsibilities included managing divisions of over 170 advisors, achieving high employee satisfaction, and driving sales performance. David is a certified Neuro-Linguistic Programming Practitioner and holds Lean Sigma green belt qualifications, demonstrating a strong commitment to continuous improvement and service excellence. Education includes A Levels from Bede College and ongoing studies at London Guildhall University.