Akash Durbha

Akash Durbha is an experienced professional in customer success and operations management, currently serving as the Director of Customer Success at HomeEquity Bank since December 2019. In this role, Akash oversees the Contact Centre, Client Relations, Loyalty, and Customer Care departments, focusing on enhancing the "Voice of the Customer" experience and meeting monthly performance targets. Prior experience includes positions as Manager of the Contact Centre at HomeEquity Bank, Operations Supervisor at Gatestone & Co., and Assistant Contact Centre Manager at Teleperformance, among others. Akash holds a Master of Business Administration from the University of Toronto - Rotman School of Management, as well as several diplomas and certificates in software engineering, project management, and commerce.