Charlotte Fremaux has extensive experience in customer experience management and client retention, currently serving as Responsable Expérience client et Fidélisation at HomeServe France since January 2020, where responsibilities include measuring customer satisfaction and enhancing the customer journey. Prior to this role, Charlotte held positions such as Responsable Engagement et Fidélisation Clients and Chef de projet Marketing Client at HomeServe, focusing on engagement, retention strategies, and digital transformation initiatives. Earlier career experiences at APRIL Courtage involved leading operational marketing projects to improve distributor experiences and executing marketing campaigns for individual and professional clients in health and insurance markets. Charlotte holds a Master 2 in Gestion, Marketing, Management from IFAG and a DUT in Information Communication from Université Jean Moulin.
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