Elena Ortega Izquierdo

Elena Ortega Izquierdo has extensive work experience in the technology and systems field. Elena currently holds the position of Technology and Systems Director (Iberia) at HomeServe Iberia since 2023. Prior to that, they had a long tenure at Barclays, where they held various roles of increasing responsibility.

At Barclays, Elena served as the Spain Technology Lead and Head of Europe Transitional Services - VP from 2013 to 2021. In this role, they were responsible for defining the new technology organizational model, leading the IT organization, and managing divestment transitional agreements across Europe and Africa. Elena was also promoted to Vice President and served as the Head of Service Management, Europe Retail & Business Banking, where they ran the bank on a daily basis and acted as an escalation point for service-related issues.

Before joining Barclays, Elena worked at Barclays UK as the Europe Retail Business Banking Service Manager, where they led the Run the Bank operations and implemented various initiatives across different countries.

Elena's early career at Barclays Bank PLC involved managing critical services for the business, including the implementation and improvement of data solutions and premium customer assessment systems across multiple countries.

Before joining Barclays, Elena worked at HP as an ITIL Service Manager Consultant, where they were responsible for project delivery within the Service Management Area. Elena worked on ITIL assessment, process design, and people management, and also contributed to the design and implementation of ITIL processes and service desk tools for clients in the financial and governance sectors.

Overall, Elena Ortega Izquierdo has a wealth of experience in technology and systems management, with a strong focus on service management and project delivery.

Elena Ortega Izquierdo obtained a degree in Telecommunications Engineering from Universidad de Valladolid, where they studied from 1997 to 2004. This degree program spanned five years and included a Final Project. In addition to their formal education, Elena also earned certifications in ITIL. Elena became an ITIL v2 Service Manager in 2009 and an ITIL v3 Expert in 2010, both certifications obtained from EXIN.