Ann Vance

Ann Vance is a seasoned professional with extensive experience in customer service and operations management. Currently serving as the Director of Customer Service and Account Management at HomeServe USA since July 2014, Ann leads sales initiatives through the call center channel and collaborates with partner companies to enhance product sales. Prior roles include serving as the Director of Customer Service at Consumer Reports, where Ann utilized data and customer feedback for strategic business decisions, and managing North American Call Centers at Bayer HealthCare, achieving significant cost reductions and service improvements. Ann’s career began at Pitney Bowes, where leadership spanned multiple roles, including managing global operations and asset management. Ann holds an MBA in Finance from Fordham Gabelli School of Business and a Bachelor of Arts in English from The College of New Rochelle.