Tarek Ragheb

Tarek Ragheb has a diverse work experience spanning multiple industries. Tarek started their career at Global GeoBits as a GIS Specialist, where they worked on drawing and updating maps using AutoCAD and linking them with data for various applications such as GPS systems.

Tarek then joined Vodafone Egypt, where they held various roles. As a Service Center Senior Supervisor, they managed the service and repair center, leading a team of technical experts across the country and ensuring efficient operations. Tarek also served as a Customer Experience Manager, responsible for developing and executing the customer experience strategy in line with the company's goals. Additionally, they worked as a Social Media Senior Supervisor, managing the company's presence on social networking sites and ensuring effective communication with stakeholders. Tarek also launched and led a new function in customer care called TNPS, focusing on enhancing customer experience.

Later, Tarek joined Amazon as a Seller Support Supervisor, where they led a team supporting Amazon sellers in various inquiries and complaints. Tarek implemented actions to improve associates' knowledge and decrease invalid pending cases.

Currently, Tarek works at Homzmart as a Customer Excellence Manager, where they manage the backoffice and complaints team and enhances the first contact resolution.

Throughout their career, Tarek has demonstrated strong leadership and problem-solving skills, as well as a focus on delivering exceptional customer experiences.

Tarek Ragheb completed their Bachelor of Engineering (B.Eng.) degree in Urban Planning from the Faculty of Urban & Regional Planning at Cairo University. The duration of their studies was from 2000 to 2005. Tarek also attended Orouba Language School in Maadi, but the degree and field of study for this particular education experience are not specified. Tarek has additional certifications in COPC High Performance Management techniques, as well as in-house leadership programs named "Accelarate" and "Realise." However, no information is available regarding the institutions or the specific years when these certifications were obtained.