Gabriela Panameño MacKenzie

Gabriela Panameño Mackenzie is a highly experienced Senior CX Designer at American Honda Motor Company, Inc. since March 2025, with a strong background in service design and customer experience from previous roles as Service Design Lead at IntelliBridge and RVCM. Expertise includes designing the customer experience for a DevSecOps Platform as a Service for the federal government, and implementing user-centered designs for web platforms. Prior experience spans management in service design at Zona E Home and product design roles at Hilasal and Torogoz S.A de C.V. Gabriela holds a Master's degree in Strategy, Innovation, and Entrepreneurship from the European Open Business School, and a Bachelor's degree in Strategic Design from Escuela Mónica Herrera.