Gemma Smithson is a highly experienced customer care professional with a robust history in customer liaison and support roles across various companies in the housing and retail sectors. Currently serving as Customer Liaison Manager at honey, since November 2024, Gemma previously held positions at Barratt Homes and Barratt Developments as a Senior and Customer Care Co-ordinator and streamlined customer service processes at Beal Homes and Persimmon Homes. With a significant tenure at B&Q, Gemma managed executive customer care and training initiatives, while also overseeing installation and project services functions. Holding 6 GCSEs from Hungerhill, Gemma brings a comprehensive skill set in liaising with stakeholders, ensuring compliance with GDPR, and fostering team development to enhance customer service delivery.
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