Gemma Smithson

Gemma Smithson is an experienced customer care professional currently serving as the Customer Liaison Manager at honey since November 2024. Prior to this role, Gemma held various positions at Barratt Homes as a Senior Customer Care Coordinator and at Barratt Developments plc as a Customer Care Coordinator, both in 2024. Gemma's earlier experience includes a Customer Care Coordinator role at Beal Homes and a Customer Care Office Manager position at Persimmon Homes from October 2020 to October 2023. Gemma possesses skills in time management, data privacy, and over 21 additional competencies, with a proven track record of providing effective support to homeowners and collaborating with departments to meet key performance indicators.