Kasondra Alfaro

Kasondra (Kassie) Alfaro currently serves as the Sr. Manager of Trust & Safety Operations at Honor, where leadership of a 12-member remote team has resulted in a 15% reduction in escalation rates through effective process management and training initiatives. As a co-owner and Operations Director of Leading Edge Scaffold, Kassie co-founded a construction business that achieved $1.5 million in sales within the first two years. Previously at Honor, Kassie held roles including Sr. Manager of Escalations Operations and Trust & Safety Escalation Specialist, focusing on team expansion, crisis management, and process innovation. Prior experience includes working as a Clinic Nurse at Healthcare Corp of America, emphasizing patient care coordination. Kassie's educational background includes a Master of Health Administration from LSU Health Shreveport, a Bachelor of Science in Healthcare Administration from the University of Minnesota Crookston, and an Associate of Arts in Psychology from Temple College.