Bhr Paris Ovaece Rrc®

Paris Ovaece, BHR, RRC®, currently holds the position of Senior Specialist in Statement Operations and previously served in various roles within Member Services at HOOPP (Healthcare of Ontario Pension Plan) since April 2018. Responsibilities include addressing member inquiries, educating members on pension benefits, and assisting with personal life events. Prior experience at Aon Hewitt - Alight Solutions from March 2015 to September 2017 involved enhancing call quality, training customer service representatives, and managing client implementations. At Aon Hewitt from October 2007 to March 2015, Paris was a Customer Service Team Manager overseeing a team of over 30 representatives, along with roles in customer service and pension administration, handling calculations and processing pension payments. Paris holds a Human Resources Business Administration Diploma from Seneca Polytechnic, completed in 2000.