Hoory
Jo Ann has a diverse work experience in graphic design and illustration. Jo is currently working as a Senior Graphic Design Artist at HOORY since August 2021. Prior to this, they worked as a Graphic Designer for Digitain from March 2020 to October 2021. Jo also served as a Graphic Design Specialist at Digital Factory from May 2019 to March 2020 and at Aurora Baréalisse Marketing & Branding from December 2017 to March 2020. Jo Ann has experience as an Illustrator and Graphic Designer through freelance work since 2014. Additionally, they completed a Graphic Design Internship at MushRoom Production from 2016 to 2017.
Jo Ann obtained a Bachelor's degree in Philology & Journalism from Russian - Armenian University between 2013 and 2017.
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Hoory
Hoory is an AI-powered customer support assistant that helps your business automate customer communications and provide 24/7 support with zero delays, turning every interaction into a perfect customer experience.Powered by conversational AI, machine learning and natural language processing, Hoory goes beyond automation. It understandscustomer intent, provides relevant answers and enhances customer loyalty, all while saving time and reducing business costs. And in addition to its advanced AI capabilities, Hoory doubles up as a shared inbox, giving your agents a seamless way to communicate with customers.InboxTake charge of all your customer communications through this complete management system where you can - carry out and keep track of all customer interactions - have your agents take over conversations from your AI assistant - access your customers’ conversation histories and other data (including contact information, location and other identifiers) - filter conversations by tags, query status, assignees, location, etc. - analyze users’ browsing and activity history to better understand their journey - organize conversations by adding tags and notes - mark priority conversations with a star to better identify your select usersTrainingTrain your AI assistant to provide accurate and efficient support to your customers - identify common customer queries and teach Hoory to provide instant responses for each question - make conversations more interactive and purposeful by adding buttons, links and images - add personalization to each interaction by having Hoory use customers’ name, reference their location, etc.Team CollaborationInvite team members to utilize your AI assistant together and support customers collaboratively. Manage individual permissions and assign specific tasks to the right experts.Customizable WidgetStyle Hoory to match your brand identity by naming your widget, choosing one of the many avatar options and setting up the right color scheme.Speech RecognitionGive your customers more communication options by having your AI assistant effortlessly convert speech to text and vice versa.