Carolina Heimann

Carolina Heimann is an experienced professional at Hootsuite, serving in various managerial and consultancy roles since October 2015, including Manager of Customer Support Training & Development and Senior Implementation Consultant. Carolina leads the implementation of Hootsuite's Enterprise products for global clients, managing project resources, timelines, and customer expectations while collaborating with the Customer Success Team. Previous roles include Implementation Consultant and Specialist, where Carolina developed tailored training sessions and implementation plans. Earlier experience includes positions as Social Media Specialist at Vancouver Startup Week and Research Assistant at The University of British Columbia. Carolina holds an MBA and a Bachelor's degree in Psychology and Economics from The University of British Columbia, along with a certification in Digital Marketing from BrainStation.