Charlie Singleton is a seasoned professional in Customer Success, currently serving as the Senior Manager for Customer Success in the EMEA region at Hootsuite since January 2020. Prior experience includes a pivotal role as Head of Retail for Health & Beauty at Yieldify, where significant achievements included doubling annual contract value for Tier 1 brands and leading customer journey optimization efforts. Charlie’s career began with positions at Natural England and Reach Out, complemented by a Bachelor of Science degree in Anthropology from The University of Manchester. With a track record of driving retention, growth, and client engagement strategies, Charlie has collaborated with prestigious brands such as Marks and Spencer, Avon, and Feelunique.