Dulce Gonzalez

Dulce Gonzalez is an experienced professional in customer support and implementation, currently serving as an Implementation Specialist and previously as an Enterprise Customer Support Advocate at Hootsuite since March 2020. Dulce excels in collaboration with various teams to enhance customer retention and provide technical consulting. Prior experience includes roles as Concierge Member Services Team Lead and Travel Sales Consultant at International Cruise & Excursions, Inc., where leadership of sales and support teams was key, and as a Customer Advocate at AT&T, recognized for outstanding performance metrics. Dulce's tenure at Apple included positions as an Apple Solutions Consultant and Senior Campus Rep, emphasizing customer engagement and education. Dulce holds a Bachelor’s Degree in Visual Information Design from Universidad de las Américas Puebla.