Julian Richards

Julian Richards is a seasoned professional in product design and user experience, currently serving as the Senior Director of Product Design and UX at Hootsuite since May 2021. Previously, Julian held the position of Director of User Experience at SAP Concur, where leadership focused on enhancing business travel booking experiences. Additional experience includes directing UX teams for enterprise platforms at SAP, managing web channel strategy at TELUS, and overseeing customer experience initiatives at HSBC Bank Canada. Julian's career began with interaction design at Blast Radius, followed by research management at KPMG Canada. Julian holds a Master of Library and Information Studies and a Bachelor of Arts in English from The University of British Columbia.