Michelle Mak

Michelle Mak is an experienced professional in the fields of technical support and software development, currently serving as a Tier 2 Support Specialist at Hootsuite since April 2021. Prior roles include Product Support Specialist III and Product Support Specialist II at ZE PowerGroup, and a Validation Engineer Intern at ANIWEAR Co. Ltd., where advancements in cardiac physiology were explored. Additional experience as an Android Developer at UBC BEST focused on enhancing medical technology applications, while work involvement at UBC Centre for Teaching, Learning and Technology provided essential support for online learning platforms. Early career roles included a Service Quality Analyst at ZE PowerGroup and a receptionist at Fair-Rack Electrical Asia. Michelle holds a Bachelor’s degree in Biomedical Engineering from UBC and has also gained international experience at the University of Sydney.