Miguel A. Iturbe

Miguel A. Iturbe has extensive experience in technical support and customer service, most notably as an Escalation Technical Support Specialist at Hootsuite since October 2018, where responsibilities include advanced troubleshooting, issue diagnosis, and collaboration with product teams to enhance customer experience. Prior roles at Hootsuite demonstrated expertise in account management and mentoring, with a focus on providing high-level service to enterprise accounts. Previous experience includes positions at AT&T in customer retention and sales, as well as various roles in customer service and operations across different industries such as IT support and food service. Miguel holds a Bachelor of Business Administration from Centro Universitario Harvard and technical diplomas from Maxwell High School of Technology and Meadowcreek High School.