Monica Maifredi

Monica Maifredi is an experienced professional in customer support and success, currently serving as an Enterprise Customer Support Advocate at Hootsuite since March 2018. Monica specializes in Facebook and Google Ads, providing tailored support to optimize the experience of Enterprise customers. Responsibilities include acting as a Product Liaison, collaborating with teams to align technical implementations with business needs, and ensuring compliance with local legislation. Prior to Hootsuite, Monica held roles in customer success at AdEspresso and as a social media manager at Fittea.de. Educational background includes a Master in Marketing & Communication from Università Bocconi and advanced studies in languages and literature.