HopeTree Family Services
Monica J. currently serves as the Business Office Manager and Accounts Receivable Coordinator at HopeTree Family Services since March 2022. Previously, Monica was the Manager - RCM Education Analyst Trainer at Carilion Clinic from March 2016 to February 2022, where responsibilities included serving as the primary liaison for Revenue Cycle Education and delivering training for various departments. From January 2000 to April 2015, Monica was a Senior Tax Advisor at H&R Block, focusing on client growth initiatives and tax return preparation. Earlier in their career, from January 1988 to July 2014, Monica worked at Allstate as a Policy Administration Auto Manager, dealing with renewal errors and high-volume calls during weather-related catastrophes. Monica holds an Associate of Arts and Sciences (AAS) in Human Resources Management from Virginia Western Community College and a Nursing Assistant degree from Jefferson College of Health Sciences, in addition to education at Roanoke Higher Education Center from 2018 to 2020.
HopeTree Family Services
HopeTree Family Services (formerly Virginia Baptist Children's Home & Family Services) offers a wide range of ministries for at-risk children and youth and their families. We also serve the needs of adults with intellectual disabilities and their families. Our main campus is in Salem, VA. We also have Foster Care offices in Salem, Martinsville, Richmond and Chester, as well as DDM homes across the state.