🧳 Chad Frank

Chad Frank currently serves as the Director of Customer Success at HopSkip, where responsibilities include leading the strategy and execution of Customer Success initiatives, building a high-performing team, optimizing support processes, and enhancing customer satisfaction and retention. Prior to this role, Chad held various positions at Lavender, including Lead Account Manager and roles in Enterprise Customer Success. At Sendoso, Chad managed the Voice of the Customer initiatives, developed escalation processes, and trained new team members. Other experiences include Customer Success management at InfinityHR and Zenefits, an advertising coordinator role at Van Tuyl Marketing, and positions at Lucas Group and Culver Careers. Chad holds a Bachelor of Fine Arts in Communication from Western Illinois University.