Lucy B.

Lucy B. is an experienced professional with a strong background in customer service, marketing, and event management. Currently serving as the Head of Customer Services at HORIBA MIRA, Lucy oversees a team of 10, focusing on enhancing customer satisfaction and improving operational efficiency. Previous roles include Marketing Account Executive and Events Coordinator, and Project Support, contributing to international exhibitions and commercial projects. Prior experience encompasses significant positions in several hotels, such as Conference Sales Manager at imago @ Loughborough Ltd and Conference Office Sales Manager at Coombe Abbey Hotel. Lucy holds a BA (Hons) in International Hospitality Management and has furthered education through various management and project management certifications.