Karla Urbano

Karla Urbano is an experienced professional with a diverse background in customer service, marketing, and operational management. Currently serving as an AR Payment Specialist at Horizon Health Services, Karla is responsible for entering insurance payments and managing patient accounts to support billing accuracy. Previous roles include Client Experience Specialist at the Public Services Health & Safety Association, where customer satisfaction was prioritized, and Supervisor of Quick Service at MLSE, overseeing food and beverage operations during events. With a strong foundation in marketing from positions such as Marketing Analyst at Heddoko and Account Manager at Eye Catcher Media, Karla has honed skills in client relations, operational efficiency, and data analysis. Karla holds a Master’s degree in Counselling Psychology from Yorkville University, a Diploma in Applied Marketing from McGill University, and a Licentiate degree in Business Management from Universidad de Lima.