Samy Guendouz

Samy Guendouz has extensive experience in the technology and customer service sectors. Samy is currently working as the Information Technology Service Desk Team Lead at Hornetsecurity, a leading cloud security provider in Europe. In this role, they are responsible for protecting the IT infrastructure and data of companies and organizations worldwide.

Prior to their current position, Samy worked at Sherweb from 2018 to 2022, where they held several roles including Supervisor Microsoft Azure, Level III Ambassador Intune/M365, Level II Ambassador Intune/M365, and Concierge Ambassador. Samy'sresponsibilities included providing technical support, managing customer accounts, and promoting Microsoft Azure and Intune/M365 services.

Before joining Sherweb, Samy sought new opportunities in 2017 and worked for Bell from 2010 to 2017 as the Team Lead Technical and Billing Clients Solutions and Satisfaction, as well as the Supervisor Technical Support Analyst Level 3. In these roles, they provided customer service, technical support, and ensured client satisfaction.

Samy also gained experience at Videotron as the Supervisor Technical Department and Data Analysis from 2008 to 2010. Samy'sresponsibilities included overseeing the technical team, quality control of calls and tickets, and preparing reports.

Additionally, Samy worked as a Data Research Analyst at Leger Marketing in 2008.

Overall, Samy Guendouz has a strong background in technical support, team management, customer service, and data analysis. Samy has contributed to the success of various organizations throughout their career.

Samy Guendouz obtained a degree in Technician in IT and Management from the University of Computer Science from 1997 to 2000. In 2021, they also completed a Microsoft Azure Fundamental program from Microsoft. Samy holds the certification of Microsoft Certified: Azure Fundamentals.