Fouzia Arfa

Fouzia Arfa is a Customer Service Representative at Hoskin Scientific Limited since January 2021, bringing previous experience as a Sales Support professional at SSENSE from September 2019 to December 2020. In the role at SSENSE, Fouzia contributed to customer satisfaction by providing support and solutions according to company policies while maintaining effective relationships with teammates to resolve inquiries. Responsibilities included handling return problems, coordinating damaged merchandise, processing returns and customer credits, performing quality control, and training new team members. Fouzia holds a Certificate in EQ Excel, Business Administration and Management from Dawson College and has studied Law at Mohammed V University in Rabat.