Hospital for Special Surgery, Inc.
Greg Smith is a seasoned IT Service Management (ITSM) professional with extensive experience across multiple organizations. Currently serving as a Senior Specialist in ITSM at Hospital for Special Surgery since January 2023, Greg previously held positions such as Senior ITSM Consultant at ClearBridge Technology Group, where responsibilities included overseeing service management development and governance consulting. At OwlPoint, Greg excelled as Director of Service Delivery, managing ITSM implementations and enhancing service efficiency, while earlier roles at QBE Insurance spanned from VP, Global ITSM Manager to AVP, Lead ITSM Practitioner, focusing on global ITSM process alignment and continuous improvement initiatives. Greg’s career, beginning with positions in technical support and help desk management, is backed by a Bachelor’s degree from Beloit College.
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