Natasha Friend

Natasha Friend, MPH, has extensive experience in patient experience strategy and improvement within healthcare organizations. Currently serving as the Assistant Director of Patient Experience Strategy at Hospital for Special Surgery, Natasha previously held several roles at NYU Langone Health, including Senior Strategy Improvement Specialist, Patient Experience Improvement Specialist, and Patient Relations Specialist. Additionally, Natasha worked as a Patient Experience Advisor at Hackensack Meridian Health and as a Client Engagement Manager at MedAssets.