Aaron Sims

Aaron Sims has a diverse work experience spanning several industries. Aaron most recently worked at HotDoc as a Customer Experience - Support Team Lead. Prior to that, they were a Client Liaison Team Lead at ABN Group.

Aaron also has extensive experience in problem management and operations. Aaron worked as a Problem Manager at nbn™ Australia, where they played a critical role in analyzing trends, identifying root causes, and improving service outcomes. Aaron also managed a team of problem managers. Before that, they held the same role at NBN, where they focused on maximizing the end user experience in the connection process.

In addition, Aaron has held various roles at nbn™ Australia, including Operations Lead and Senior Network Engineer. In these positions, they were responsible for providing technical expertise, coordinating activation activities, and ensuring an excellent customer experience. Aaron also worked as an HFC Network Engineer responsible for activations.

Earlier in their career, Aaron worked at Foxtel as a Senior Advanced Technical Agent, Advanced Technical Support, and Senior Customer Service Agent. Aaron also gained experience in customer service as a Callcenter Agent at the company. Prior to that, they worked as a Collections Associate at National Australia Bank and as a Payroll Officer and Administrative Officer at NSW Health.

Aaron began their career as a Law Clerk at Culwulla Chambers and held that position for several years.

Overall, Aaron's work experience highlights their expertise in customer experience, problem management, technical support, and operations.

Aaron Sims has attended Gosford Christian School, but no specific information regarding the start year, end year, degree obtained, or field of study pursued is provided.