Faith Kagai

Faith Kagai has a diverse work experience in the hospitality and customer service industries.

Faith started their career at Horizon Contact Centers Ltd, where they worked as a Data Entry Specialist from August 2011 to December 2012. Faith then became a Quality Analyst - Reviewer from September 2012 to January 2013, followed by being the Acting Team Leader from February 2013 to September 2013.

Afterwards, Faith joined Essar Telecom Kenya Limited (yuMobile) in November 2014 as a Customer Service Executive, a position they held until December 2014. Faith then transitioned to Airtel Africa, where they worked as a Customer Service Executive from January 2015 to March 2015.

In 2015, Faith joined Oak Place hotel and conference centre as a Hostess, a role they held from January 2015 to July 2016. Faith then advanced to the position of Assistant Food and Beverage Manager from an unknown start date in 2016 to July 2017. In this role, they were responsible for menu design, customer satisfaction, food safety regulations, and staff training.

Faith's most recent position was as a Revenue Manager at HotelOnline, where they started in August 2017 and continues to work.

Faith Kagai obtained a Bachelor's degree in Public Relations/Image Management from Zetech University, where they studied from 2020 to 2022. Prior to that, they obtained a certificate in Essential in Information Technology and Business Processing and Outsourcing from The African Centre for Women, Information and Communications Technology (ACWICT) in 2011.