Hellen Otieno

Hellen Otieno has a diverse work experience in the hospitality and travel industry. Hellen started their career at Victoria Safaris Limited in 2015 as a Travel Consultant, where they focused on understanding clients' needs and organizing trips for individual, family, and business travelers. During their time there, they successfully negotiated rates and improved customer satisfaction ratings. After this role, they worked at Helinas Safaris as a Tours & Travel Consultant, where they continued to provide excellent customer service and maximize company profits through informed travel policies and preferred vendors. In 2018, Hellen joined HotelOnline as a Customer Service Executive, employing forward-thinking strategies to maintain customer satisfaction and address customer needs. Hellen later transitioned into the role of Market Specialist, where they monitored marketing and sales trends, informed company leaders on markets and regional sales needs, and generated forecasts for effective campaigns. Currently, Hellen is a Revenue Manager at HotelOnline, leveraging their expertise in revenue management strategies and technical skills in hospitality tech to achieve outstanding financial results for the organization.

Hellen Otieno obtained their Bachelor's degree from Moi University from 2014 to 2018. The field of study is not specified.