Joy Shali

Joy Shali has a diverse range of work experiences. In their most recent role as a Revenue Manager at HotelOnline starting in 2017, Joy was responsible for implementing revenue management operations, identifying new revenue opportunities for hotels, and developing pricing strategies. Prior to this, they worked as an Onboarding Specialist, where they set up and managed properties on online travel agents. Before that, they worked as an Account Assistant, handling property bookings and payments, and as a Reservations Agent, providing customer support and resolving concerns.

Joy also has experience in auditing and verifying revenue transactions as an Intern at Sentrim Group of Hotels in 2016. As an intern at Kenya Wildlife Service in 2015, they maintained a clean and safe environment for animals and visitors, performed administrative tasks, and provided excellent customer care services. Additionally, they interned at Parklands Sports Club in 2014, where they provided banqueting services and managed accommodations.

In 2013, Joy worked as a Trainee at Tribe Hotel Nairobi, gaining experience in the laundry department and food and beverage department.

Joy Shali attended Moi University from 2012 to 2013, during which no specific degree or field of study information is provided. Later, from 2014 to 2017, they pursued a Bachelor's degree in Tourism Management at the same university.