Rafaela D'Angelo

Rafaela D'Angelo is a highly skilled professional with extensive experience in customer experience and process operations. Currently serving as a Senior Customer Experience Operations Analyst at Hotmart since March 2020, Rafaela focuses on identifying inefficiencies in business processes, enhancing customer autonomy through self-service solutions, and analyzing customer satisfaction metrics to optimize user experiences. Previous roles include process analyst and customer experience supervisor, where Rafaela demonstrated expertise in process improvement, project management, and strategic decision-making. Rafaela holds a Bachelor's degree in Production Engineering from UFOP and a Technical degree in Civil Engineering from IFMG, showcasing a solid educational foundation that complements professional expertise.