Silvia Ďuková

Silvia Ďuková started their professional career in 2010 as a Process Manager at T-Systems Slovakia s.r.o. Silvia worked in this role until June 2013. From July 2013 to June 2017, they served as a Quality Manager at T-Systems. In July 2017, Silvia joined Hotovo as a Business Development Manager and later became the Chief Marketing Officer in 2019. Silvia is still employed in this position.

Silvia Ďuková obtained their Bachelor's degree in Industrial Engineering from the Technical University of Kosice, Faculty of Mechanical Engineering, where they studied from 2005 to 2008. Silvia then pursued a Master's degree in Quality Control and Safety Technologies, again from the same university and faculty, from 2008 to 2010.

In terms of certifications, Silvia has obtained several. Silvia received the ITIL Intermediate level certifications in Service Design from EXIN in March 2017 and in Service Operation from EXIN in May 2012. Silvia also holds the ITIL v3 Foundation certification, although the institution from which they obtained it is unknown. Another certification they possess is the Information technology service management systems - Internal Auditor according to ISO/IEC 20000, which they obtained from SGS. Silvia has also received training from Kepner-Tregoe, DNV GL, 2BCognitus, and Qscert, s.r.o, although the specific certifications obtained from these institutions are not specified.