Eder Fernandez

Eder Fernandez has a diverse work experience in various management roles. Eder started their career in 2005 at American Express, where they worked as a Platinum Customer Focused Sales Agent and later as a Team Coach. Eder then joined Red Ventures in 2009, where they served as a Master Sales Agent and eventually became a Sales Performance Manager. At Centerfield Media, Eder held the positions of Sales Manager, Operations Manager for AT&T, and Senior Operations Manager for Home Security. Eder was responsible for launching new sales operations, implementing new processes, and driving revenue growth. Eder also worked at Inktel Contact Center Solutions as an Operations Manager and Senior Operations Manager, overseeing virtual and on-site operations for various clients. Currently, Eder is serving as Senior Manager of Contact Center Sales and Retention at Hotwire Communications Ltd, where they are responsible for maintaining high agent performance, streamlining labor hours, and implementing a Workforce Management platform. Overall, Eder has demonstrated exceptional leadership skills and a track record of achieving sales and performance targets in the contact center industry.

Eder Fernandez's education history includes studying Business Administration at Broward College. However, the specific start year and end year are not provided.

In addition to their college education, Eder has obtained two certifications. Eder has a BASA Certificate in Burglary Alarm Safety, which they obtained from the Alarm Association of Florida, Inc. in April 2021. Eder also holds a FASA Certificate in Fire Alarm Safety, obtained from the same institution in April 2021.