Sue G.

Sue G. has a diverse work experience spanning several companies and roles. Sue is currently working as the Vice President of Service Delivery & Client Experience at Hotwire Communications Ltd since April 2022. In this role, they oversee all operations in the Carolina Region and collaborates with various departments to ensure process needs are met.

Prior to their current position, Sue G. worked at Spectrum Enterprise from 2009 to 2022. Sue held multiple roles during their tenure, including being the Senior Director of Spectrum Enterprise Mid Market Order Operations, where they led a nationwide team responsible for order and project implementation. Sue also served as the Director of Order Operations Project Management, overseeing order management and customer relationships. Additionally, they worked as the Director of Market Development- PMO and Implementation Manager, leading teams and implementing process improvement plans.

Before joining Spectrum Enterprise, Sue G. worked at Verizon. From 2007 to 2008, they served as the Area Manager of Installation and Maintenance Operations. Prior to that, they held positions as the Area Manager of Operations Construction and the Control Manager of Construction from 1998 to 2008. Sue also worked as the Admin-Force Manager from 1996 to 1998.

Overall, Sue G. has extensive experience in managing operations, leading teams, and implementing process improvements in the telecommunications industry.

Sue G. obtained a Master's degree in Management and Leadership from Western Governors University in 2019-2020. Prior to that, they received a Certificate in Human Resources from eCornell in 2007-2008. In 1997-1999, Sue G. earned a BS in Business Administration from SUNY Empire State College. Additionally, they obtained a certification in Six Sigma Green Belt from Central Piedmont Community College in 2008. Sue G. also participated in the Franklin Covey Executive Leadership Week, although the exact dates are unknown.

In terms of additional certifications, Sue G. acquired a certification in Blending Project Management Methods from LinkedIn in January 2023. Sue also completed a certification in Unconscious Bias from LinkedIn in December 2021. Furthermore, Sue G. obtained a PMP certification from PMI Metrolina in June 2017.