Obinna Erondu

Obinna Erondu is an experienced customer service professional currently serving as a Specialist in Customer Care and Customer Success at 9mobile since June 2017, where a customer satisfaction rating of over 95% has been consistently achieved. Prior to this role, Obinna held a position as a Senior Customer Service Representative at Etisalat Nigeria, managing a high-volume team and implementing initiatives that led to a significant increase in positive customer reviews. Additionally, experience includes a role at U-Connect Human Resources Limited as a Customer Service Representative, focusing on resolving customer issues and enhancing service quality. In a volunteer capacity, Obinna serves as a Corporate Trainer at House On The Rock, responsible for creating training curriculum and coaching staff. Obinna holds a BSC in Education/Accounting from Abia State University.