Housing Ombudsman
Hayley Mason currently works as an Industry Engagement Officer at Money and Pensions Service on a one-year secondment. Prior to this role, Hayley held various positions at the Housing Ombudsman, including Communications and Engagement Officer, Ombudsman PA Secretariat, and Dispute Support and Sector Development Officer. Additionally, Hayley worked at Equifinance as a Customer Account Manager in underwriting and credit control roles. Hayley also has experience as a Data Entry Clerk at NHS and as a Personal Banking Advisor at Santander UK. Hayley obtained a Bachelor's degree in Event Management & Marketing from the University of Greenwich.
Housing Ombudsman
Our role is to resolve disputes involving members of the Housing Ombudsman Scheme and support effective landlord-tenant dispute resolution by others. Members of the scheme include housing associations and local authority landlords plus some private landlords who are voluntary members. Our service is independent and impartial. Our vision is Housing Matters: Fairness Matters which recognises the importance of housing to people’s lives. We ensure the fair and impartial resolution of housing complaints, locally where possible. When things go wrong we put things rights and encourage learning from outcomes. We help improve landlord and resident relationships. We role model the service we expect of others. For further information about the Housing Ombudsman Service see our website.