Housing Ombudsman
Jackie Feeney is a seasoned communications professional with extensive experience in public relations and communication management across various organizations. Currently serving as Communications Manager at Housing Ombudsman since April 2016, Jackie previously held positions including Interim Communications and Engagement Manager at London Borough of Camden, Senior Communications Officer at Westminster City Council, and Head of Communications at Local Government Ombudsman. Additionally, Jackie served as Communications Manager at The London Borough of Havering and Press Officer at Middlesex University. Educational qualifications include a Diploma in Public Relations from the Chartered Institute of Public Relations and an HND in Business Studies with a focus on public relations, marketing, and advertising from London College of Printing and Distributive Trades.
Housing Ombudsman
Our role is to resolve disputes involving members of the Housing Ombudsman Scheme and support effective landlord-tenant dispute resolution by others. Members of the scheme include housing associations and local authority landlords plus some private landlords who are voluntary members. Our service is independent and impartial. Our vision is Housing Matters: Fairness Matters which recognises the importance of housing to people’s lives. We ensure the fair and impartial resolution of housing complaints, locally where possible. When things go wrong we put things rights and encourage learning from outcomes. We help improve landlord and resident relationships. We role model the service we expect of others. For further information about the Housing Ombudsman Service see our website.