Housing Ombudsman
Justin Crittall is currently the Director of Dispute Support and Resolution at the Housing Ombudsman. Previously, Justin was the Assistant Director at Aster Group UK and the Head of Service Transformation and Innovation at VIVID. Justin has also held roles such as Head of Repairs and Innovation, Head of Innovation, and Trustee at various organizations. Justin has a Bachelor's Degree in Psychology from the University of Exeter and a CIPD Human Resource Management Diploma from Eastleigh College.
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Housing Ombudsman
Our role is to resolve disputes involving members of the Housing Ombudsman Scheme and support effective landlord-tenant dispute resolution by others. Members of the scheme include housing associations and local authority landlords plus some private landlords who are voluntary members. Our service is independent and impartial. Our vision is Housing Matters: Fairness Matters which recognises the importance of housing to people’s lives. We ensure the fair and impartial resolution of housing complaints, locally where possible. When things go wrong we put things rights and encourage learning from outcomes. We help improve landlord and resident relationships. We role model the service we expect of others. For further information about the Housing Ombudsman Service see our website.