Housing Ombudsman
Rae Watson is a seasoned communications and engagement professional with extensive experience in various sectors, including housing, media, and local government. Currently serving as a Senior Communications and Engagement Officer at the Housing Ombudsman since October 2023, Rae focuses on external affairs, media, and stakeholder engagement. Prior to this role, Rae held positions such as Communications Business Partner at Onward Homes and Marketing and Communications Manager at Tpas England, demonstrating a strong track record in delivering effective marketing strategies and communication solutions. Volunteering as a Regional Volunteer Champion at Media Trust since January 2011, Rae provides valuable advice and training to support charities and non-profit organizations. Rae’s educational background includes a BA hons in Advertising, Marketing & PR from the University of Central Lancashire and training from the Institute of Leadership Management.
Housing Ombudsman
Our role is to resolve disputes involving members of the Housing Ombudsman Scheme and support effective landlord-tenant dispute resolution by others. Members of the scheme include housing associations and local authority landlords plus some private landlords who are voluntary members. Our service is independent and impartial. Our vision is Housing Matters: Fairness Matters which recognises the importance of housing to people’s lives. We ensure the fair and impartial resolution of housing complaints, locally where possible. When things go wrong we put things rights and encourage learning from outcomes. We help improve landlord and resident relationships. We role model the service we expect of others. For further information about the Housing Ombudsman Service see our website.