Housing Ombudsman
Sam Taylor-Elliott is currently the Communications Manager at the Housing Ombudsman since July 2023. Prior to this, Sam held the same position at the West of England Academic Health Science Network (AHSN) where they focused on Service and Systems Transformation. Having also worked at the House of Commons, Bristol Water plc, and Sedgemoor District Council in various communication roles, Sam's experience includes internal and external communication planning, content creation, and community engagement. With a background in Psychology and Sociology, Sam has a strong foundation in communication strategies and public relations.
Housing Ombudsman
Our role is to resolve disputes involving members of the Housing Ombudsman Scheme and support effective landlord-tenant dispute resolution by others. Members of the scheme include housing associations and local authority landlords plus some private landlords who are voluntary members. Our service is independent and impartial. Our vision is Housing Matters: Fairness Matters which recognises the importance of housing to people’s lives. We ensure the fair and impartial resolution of housing complaints, locally where possible. When things go wrong we put things rights and encourage learning from outcomes. We help improve landlord and resident relationships. We role model the service we expect of others. For further information about the Housing Ombudsman Service see our website.