John Grantham

Head Of Customer Solutions at HousingAnywhere

John Grantham has a diverse work experience starting from 2009. John worked at Zurich Financial Services Australia where they served as both a Risk Suspense Team Lead and a Contact Centre Team Lead. In the Risk Suspense Team Lead role, they managed a team of 7 staff and ensured efficient distribution of documentation to relevant business units. In the Contact Centre Team Lead role, they managed a team of 18 staff and provided resolutions to inquiries regarding Zurich Australia's products.

Later, they joined Booking.com in 2016 as a CS Team Lead, where they continued their team management responsibilities until 2019.

In 2019, Grantham transitioned to HousingAnywhere, where they hold the position of Head Of Customer Solutions. John leads a customer solutions team, ensuring effective resolution of customer issues and providing support.

Overall, John Grantham has a strong background in team leadership, customer solutions, and managing operational processes within various organizations.

John Grantham's education history includes attending St Edwards College from 1996 to 2000. However, no degree or field of study information is provided for this period. In 2010 to 2011, they attended Kaplan Professional and obtained a Diploma of Financial Services (Financial Planning). Lastly, from 2018 to 2023, John studied at Swinburne University of Technology, pursuing a Bachelor of Business Information Systems. No specific field of study is mentioned for this degree.

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Timeline

  • Head Of Customer Solutions

    January, 2020 - present

  • Customer Solutions Team Lead

    April, 2019

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