Greg Olson is a Senior Staff Analyst at Houston Airport System since June 2021, bringing extensive experience from over two decades at United Airlines, where roles included IT Analyst, Senior Staff Analyst for Performance Analysis, Reporting Analyst in Customer Relations, and several other key positions. Expertise includes managing IT issues for 23 United Express partners, developing web-based reports for cargo metrics, and enhancing customer service through comprehensive data reporting and analysis. Olson holds a Bachelor of Science in Information Technology from the University of Phoenix, earned between 2003 and 2006.