Lathario W.

Lathario W. is an experienced IT professional currently serving as the Service Desk Manager for the Houston Texans since June 2024. Prior to this role, Lathario worked as the IT Manager for Global Service Desk at Sprinklr from December 2022 to April 2024, where responsibilities included managing team performance and optimizing ticketing systems for improved efficiency. Lathario's extensive background includes over a decade at Lone Star College, holding various positions such as Manager of User Services and Client Technologies Technician, focusing on IT service management, project management, and continuous improvement practices. Lathario holds an Associate of Arts and Sciences degree in Computer Systems Networking and Telecommunications from ITT Technical Institute.