Megan Monson

Megan Monson is a highly experienced Senior Customer Support Manager at Houzz, where responsibilities include overseeing an onshore leadership team and a Business Process Outsourcing (BPO) partner, managing a staff of over 100 advocates, and driving departmental goals through the management of Key Process Indicators (KPI) and Service Level Agreements (SLA). Previously, Megan held roles as Customer Support Lead Manager and Customer Support Manager, demonstrating expertise in mentoring team members and enhancing customer service quality. Earlier experience includes serving as a Customer Service Coordinator and Team Lead at Houzz, as well as a Customer Support Specialist at Dynalloy, Inc. Megan Monson holds a Bachelor's Degree in English Language and Literature/Letters from California State University, Long Beach, earned between 2011 and 2013.