Nigel Gonzalez

Nigel Gonzalez is an accomplished professional currently serving as the Fractional COO and Management Advisor at How To MANAGE a Small Law Firm since October 2023. With extensive experience in operational excellence and process improvement, Nigel previously held roles such as Manager - Strategic Business Process at UKG, where transformation initiatives significantly enhanced operational capabilities. As the Global Operational Excellence Manager at Equifax, Nigel was responsible for operational performance across multiple global locations. Previous roles include Senior Sales Manager and Senior Operations Supervisor at StarTek, where impressive revenue growth and operational efficiencies were achieved. Earlier career highlights feature positions at Fujitsu, INTERPOL, and Corcovado Expeditions, showcasing a diverse skill set in management, strategic planning, and team development. Nigel holds a Bachelor's degree in Criminology and an Associate's degree in Criminalistics and Criminal Science from Universidad Libre de Costa Rica.