Matilde Soto is an experienced professional with a strong background in customer excellence and project management across various companies. At Ricoh Latin America Inc, Matilde served as a Customer Excellence Manager from April 2021 to March 2022, managing service operations and ensuring customer satisfaction. Previously, Matilde held the position of Customer Care Manager at Align Technology, overseeing pre- and post-sales support. Matilde's extensive tenure at HP included roles such as Global Project Manager, Operations Manager, and Mergers & Acquisitions Integrations Manager, focusing on business operations and compliance. Additionally, Matilde held a Senior Customer Engagement Manager position at VMware, responsible for overseeing customer service operations. Educational credentials encompass a Chemical Engineering degree from Universidad de Costa Rica, a Master’s in Project Management from Universidad Nebrija, and a Business Administration degree from Universidad Estatal a Distancia de Costa Rica.
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