Vivek Goel

Vivek Goel is a seasoned professional with extensive experience in customer technical support, quality management, and operations within the electrical and electronic industries. Currently serving as the National Head of Customer Technical Support & Service at HPL Electric & Power Ltd since September 2016, Vivek is responsible for establishing service policies, creating revenue generation models, and implementing CRM software for performance monitoring. Previous roles include Senior Manager in Quality and R&D focusing on solar products at HPL, Quality & EHS Manager at Rockwell Automation, and various managerial positions in quality assurance and operations at companies such as Shilpi Cabletronics Limited and APA Optronics. Vivek holds a Degree in Electronics and Communication Engineering from the Institution of Engineers of India and an MBA in Marketing and Operations Management from Symbiosis Centre for Distance Learning.